Archive for the 'best practices' Category

• 03.5.12 Two Bronze A.S.S. Awards, One Carton of Ben & Jerry’s Frozen Yogurt posted in bad apologies, bad corporate apologies, Ben & Jerry's, best practices, corporate apologies, I'm sorry, Uncategorized tagged accountability, apologies, apology, bad apologies, bad corporate apologies, Ben & Jerry's, Jeremy Lin, social media and apologies, Tweeting, What not to do when apologizing
• 02.3.11 How To Ride A Storm–The Right Way posted in bad apologies, best practices, corporate apologies, Examples of Apologies, Great apologies, I'm sorry tagged 37signals, accountability, apologies, apology, apology accepted, crisis management, Jason Fried, public apologies, What not to do when apologizing
• 12.29.10 Silence Is Golden (Someone Tell LeBron) posted in bad apologies, best practices, I'm sorry, LeBron James, Uncategorized tagged apologies, apology, bad apologies, crisis management, David Stern, LeBron James, Pat Riley, public apologies, retraction, What not to do when apologizing
• 09.21.10 In Case of Emergency, What NOT To Do posted in bad apologies, bad corporate apologies, best practices tagged 2010 corporate blunders, accountability, apologies, apology, bad business practices, bad corporate apologies, bp, british petroleum, corporate acountability, corporate apologies, crisis management, examples of bad apologies, NY Times, nytimes.com, Peter Goodman, Toyota, What not to do when apologizing
• 07.7.10 Drawing “Apology Timelines” for BP, Toyota posted in best practices, corporate apologies, corporate governance tagged Apology Timeline, BNET, bp, BP and Toyota: Leadership Lessons in Disaster Recovery, british petroleum, how late is too late, leadership, learning when to apologize, Steve Tobak, timelines for apologies, too late to apologize, Toyota, when to apologize
• 07.7.10 Apology Tours–Telling the World You Screwed Up Multiple Times posted in bad corporate apologies, best practices, corporate apologies, I'm sorry tagged apologies, apology tours, Blagojevich, how should you apologize, I screwed up, Journalist, multiple apologies, politicians apologize, PR, public apologies, publicity tours, publicsists, Rod Blagojevich, who to apologize to